Shipping & Return Policy
Everything we ship from our warehouse is brand new, just as we received it from the manufacturer.
Given the nature of our products, we cannot give satisfaction returns. We do this for the safety and care of our customers, so please select your purchases carefully. For example, if you select the wrong size or color of an item, it cannot be exchanged for something different.
We want to make sure you have a properly working product, so in the event you have a defective item, it can be exchanged for the same item within 30 days of purchase. After 30 days please refer to the manufacturer’s warranty list.. Items purchased at a Fantasy Party retail store must be accompanied by the sales receipt.
To process your defective exchange promptly, all returns must be pre-approved, so please call or email our Customer Service Representatives for your Return Authorization. Before you send your product back, we'll help you troubleshoot your toy to see if we can get it working. If troubleshooting fails and your item is indeed defective, we'll email you a pre-paid return label, so you can get the item back to us.
When sending your toy back, please make sure it is as clean as possible. For the health and safety of our staff, any items that appear used extensively, older, and/or not cleaned properly will be refused for return authorization.
When we receive your package, we'll inspect and test your item. After confirming that your toy is defective, we'll send you a replacement for the same item right away. In the event we find your toy is working correctly, we'll send your toy back to you.
For a Return Authorization, you can reach us Monday through Friday, 10 am to 7 pm Eastern Time at (646) 230-0407 or by email at firstname.lastname@example.org. We'll respond to your email within 24 hours or the next business day.
Please note, we do not send replacement orders for issues with Customs. We are not responsible for any order seized and held by Customs.